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Privacy Policy

Creative Tools Ltd Privacy Policy

At Creative Tools, we value the trust of our customers. To earn your trust, we respect your privacy in handling personally-identifiable information relating to you and your transactions with us. This Privacy Statement describes the personally identifiable information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it.

What personally identifiable information does Creative Tools request?

We collect personally identifiable information that you voluntarily provide to us when you make a purchase on the web site, complete an application, sign up for our Newsletter, give us a telephone call or send us a letter or e-mail. This personally identifiable information may include your name, postal address, e-mail address, telephone number, fax number, credit card number and expiration date, and other optional demographic information. You may browse our web site without supplying any personally identifiable information, but we will need to collect personally identifiable information to process any orders you make.

Cookies?

In order to use our web site, your computer must accept the use of cookies, which are small data files that are stored on your computer's hard drive. Cookies do not contain personally-identifying information and do not give us control over your computer. They simply hold a unique reference number which allows the website to distinguish the contents of your shopping basket from other users of the site. Many of the web sites to which our site links to may also employ cookies, but we have no access to or control over these cookies. Please note that at present we employ cookies that exist only during your session on our web site and do not remain on your computer when you close your web browser. These cookies are then re-created when you visit the site next time. We reserve the right to start employing persistent cookies in order to facilitate a shopping basket system that remembers what you have in your basket between different sessions on our web site.

How does Creative Tools use personally identifiable information about me??

The personally identifiable information that you voluntarily provide to us will be used to process your orders, and may be used to identify you within our systems. We may use your email address to contact you if we have questions about your order. We may also use your email address to notify you about new services or special promotional programs, or send you offers or information upon your request. (In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) - “We do not send random marketing emails to personal email addresses (spam).”

With whom might Creative Tools share personally identifiable information about me?

We will not disclose personally identifiable information about you to others except as disclosed in this Privacy Statement or as specifically authorised by you at the time the information is collected. We contract with third parties to provide specific products or services to you. For example, we use a credit card company to process credit card applications, issue credit, verify, bill, and collect payments when you make a purchase with a credit card; an independent financial institution to perform additional security checks on your credit card; an outside shipping company to ship orders; and we may use outside service providers to operate certain aspects of our web site and to send e-mails. These service providers are provided with only the information that they need to perform their functions and are not permitted to use or disclose your personally identifiable information for other purposes without your authorisation. We do not sell, rent, exchange or disclose any of this information with any other companies or marketing schemes. To make online shopping more convenient for you, our web site may provide access to other companies' web sites or co-branded web sites; these web sites are fully operated by the other company. If you request additional information or order products or services from one of the companies featured on our web site, that company may provide us with the information you have given to them (except in the case of credit application information, which we do not receive from such featured companies). We are not responsible for the content appearing on these companies? web sites or for the privacy practices of these companies. We encourage you to read the privacy policy on the other company?s web site if you have any concerns about how information may be collected or used.

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Registered Office: 26 Recreation Walk, Ramsden Heath, Essex. CM11 1HZ.
Company Reg Number: 5400825
VAT Reg Number: 858 7106 93

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