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Returns

Returns Policy

Your right to cancel

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase of software, video, DVD and audio where the item has been unsealed. Please note that we are unable to accept cancellation of, or returns for, digital items once downloading has commenced. Otherwise, we can accept returns of complete product, which is unused and in an "as new" condition. Please note that "as new" condition means the condition in which the item was sent to you, we cannot accept returns of goods where there is cosmetic damage caused by excessive use. All packaging, power adapters (if applicable), manuals etc. must be returned with the item. This does not affect your statutory rights.

To cancel this contract, please pack the relevant item securely, attach your personalised return label and send it to us with the delivery slip so that we receive it within 7 working days of delivery or, in the case of large items delivered by our specialist couriers, contact Creative Tools within 7 working days to discuss the return.

For your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us.

Please also note that you will be responsible for the costs of collection in the event that our specialist courier service collect a large item from you to return to us.

As soon as the item has been received and checked, we will refund the relevant part of the purchase price for that item.

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Registered Office: 26 Recreation Walk, Ramsden Heath, Essex. CM11 1HZ.
Company Reg Number: 5400825
VAT Reg Number: 858 7106 93

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